The responsibility of the role of Service/FMO Administrator is to assist in maintaining a productive and efficient Service/FMO operation within Regina and surrounding area; This will be accomplished through close working relationships with technicians, clients, vendors and other contacts by responding to internal and external customers in a prompt, efficient and professional manner. All duties must incorporate our standard company procedures and ensure specific instructions are followed.

  • Compile and process information for Service/FMO Division including data entry into JD Edwards; work orders, purchase orders etc.
  • Responsible for creating accounts payable invoices and experience with processing A/R for multiple divisions
  • Review and update RNV information as required
  • Service Dispatch duties including scheduling appointments for technicians, answering phones and providing appropriate information to both internal and external customers
  • Support technicians with sourcing and ordering materials and equipment
  • Assist with organizing subs, rentals, cranes, and manpower
  • Record and provide history of prior related work including component layouts and service manuals
  • Issue Purchase Orders for both Service and FMO as required
  • Receive Service requests from Customers
  • Generate both Work Orders and Purchase Orders
  • Dispatch Technicians in conjunction with Service Supervisor
  • Daily time entry

COMPETENCY REQUIREMENTS

  • Change Orientation
  • Communicates Effectively
  • Continuous Learning
  • Customer Focus
  • Holds Self and Others Accountable
  • Teamwork and Collaboration

EDUCATION REQUIREMENTS

  • Post-secondary education in Office Administration
  • Experience in a progressive administrative role may be considered as substitute for education requirements

WORK EXPERIENCE REQUIREMENTS

  • Practical use and knowledge of Microsoft Office Suite
  • Previous experience with JD Edwards will be considered and asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Effective verbal and written communication skills
  • Ability to clearly and effectively relate to technicians, customer and co-workers
  • Well-developed problem solving skills
  • Geographic knowledge of Regina and surrounding areas