Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Information Technology team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Endpoint Technical Specialist is located Kansas City and reports directly to the IT Service Desk Manager. The Endpoint Technical Specialist will primarily support US regions/offices and work closely with Canadian HQ IT team. maintains and improves the enterprise’s information technology systems and software. This includes day-to-day consultation, training, instruction, troubleshooting, and problem-solving, extending to software, network, and related computer systems and peripheral devices.
Duties and responsibilities include but are not limited to:
Image Creation Installation, Testing & Maintenance
- Participates in the development and maintenance of technical standards and procedures to the set-up and use of the image software
- Test and apply all proposed images destined for use on equipment deployed using industry standard methods
- Analyses image/application functionality and determines if new/upgrade version of image/application operates as per specifications; looks for solutions when conflicts occur
- Collaborates with various vendors technical support specialists to resolve complex application, operating system, hardware and security related issues
- Takes corrective action to improve image performance based on recurring problems or issues
Provides day to day IT support for company end-user with hardware and applications
- Responds to requests for technical assistance with all branches of IT (Systems, Application, Networking)
- Works with IT Management to ensure license compliance
- Research and learn technical details of all new hardware and imparting knowledge to other IT Staff
- Acts as the escalated technical resources for the organization
- Acting as a resource to work IT Infrastructure team to solve complex image/application issues
- Answering user questions on operation and functionality on companywide used construction applications
- Troubleshooting computer related problems, performing on-site analysis, diagnosis and repair computer hardware, mobile devices, laptops, printers, monitors, headsets, and displays.
- Collaborate and support application and window patches
- Produce software packages through the use of management systems for deployment
- Enforce and oversee deployment of application and OS patches, BIOS updates, and accounts on a periodic basis
- Work with System Operations teams for network Wi Fi and switch deployments and/or troubleshooting
Maintain and manage and IT assets
- Determines available equipment inventory and recommends appropriate device based on need
- Arranging for defective part(s) under warranty to be sent back to vendor
- Updating the Asset Tracking System to reflect disposed of equipment
- Respond to work order request and coordinate shipment of special requested equipment to multiple regions
- Maintaining inventory of all equipment, software and software licenses
COMPETENCY REQUIREMENTS
- Change Orientation
- Communicates Effectively
- Problem Solving and Innovation
- Teamwork and Collaboration
- Post-secondary education in a related field
- 3-5 years of experience in a similar role
- Advanced experience with computer hardware architecture and operating system
- Software packaging and deployments experience
- Basic networking knowledge
- Software scripting knowledge
- Proficient in Windows Operating Systems including windows servers and O365 applications
- ITIL, A+, and Net+ or similar certification would be an asset
- Solid knowledge of IT systems and applications
- SCCM or Intune experience would be an asset
- Command shell or PowerShell
- Basic SQL administration
- Travel as required to support sites and projects
EDUCATION REQUIREMENTS
Degree or Diploma in computer science, computer information systems or computer engineering.
WORK EXPERIENCE REQUIREMENTS
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.