Markham, ON

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Southern Ontario Service team is growing! This position is responsible for securing HVAC service, maintenance and contract agreements and using technical, organizational and service knowledge to assist customers in developing the best possible solution, while also generating revenue for the region. In addition, this position provides input and participates in the marketing, planning and technical development of products and services.

The Business Development Representative will be responsible for the following duties and responsibilities:

  • Work with existing clients, building long term relationships and future sales
  • Utilize proven sales methods to identify and solicit potential clients for future Service work
  • Work with Lead Generator to follow-up on prospective clients
  • Meet with and develop impressionable relationships with clients to successfully understand their needs and specific requirements
  • Assess client needs and resources and recommend the appropriate solution
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers
  • Work with Project Representative and provide input into design where HVAC related services must be tailored to suit clients' needs
  • Develop reports and proposals as part of sales presentation to clients
  • Prepare and administer sales contracts
  • Consult with clients after sale to resolve problems and provide ongoing support
  • Continue personal professional development
  • Participate in department planning meetings as necessary

COMPETENCY REQUIREMENTS

  • Change orientation (open to change and the ability to identify where it is needed and how to make it happen)
  • Communicates effectively
  • Continuous learning (ongoing effort to learn and contribute to the learnings of others)
  • Customer focus (understand the needs and perspectives of both internal and external customers)
  • Holds self and others accountable (take personal responsibility to meet commitments)
  • Problem solving and innovation (ability to approach problems logically and seek innovative solutions)
  • Teamwork and collaboration (work cooperatively and collaboratively with others)
  • Values and respects others (encourages and supports diversity)

EDUCATION REQUIREMENTS

  • A university degree or college diploma in business commerce or related sales/marketing discipline

WORK EXPERIENCE REQUIREMENTS

  • 5 years of experience in sales, and/or in a technical occupation related to the HVAC services and equipment

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Excellent organizational and time-management skills
  • Excellent customer service skills
  • Availability to travel from time to time as required
  • Competency in basic computer skills, including Microsoft Office applications
  • Demonstrates a commitment to providing excellent client service by building and maintaining productive relationships with both internal and external clients
  • Demonstrates ability to manage relationships and communicate effectively at all levels
  • Ability to work well under pressure
  • Demonstrates ability to work in a multi-tasked, fast-paced, and changing environment
  • Ability to work independently and with minimal direction

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.