ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Edmonton Service Team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Administration Supervisor, or their designate. The Service Administrator / Dispatcher ensures that the day-to-day administration tasks for the Edmonton Service Division are completed accurately and efficiently. Areas of responsibilities will include service dispatch, office administration, service and contract billing. The Service Administrator / Dispatcher also acts as a key contact for both field and office employees in various divisions, as well as clients and vendors; and responds to inquiries and requests in a prompt, efficient and professional manner at all times.

Duties and responsibilities include but are not limited to:

Adheres to all Company service business process standards (BPS) and policies
Assists in dispatching and coordinating daily service calls, project work and preventative maintenance (PM) work orders, ensuring that these are completed in a timely manner
Assists in scheduling for field service technicians
Responsible for sourcing/purchasing of equipment/materials for field service technicians
Responds to customer inquiries in a timely manner; if applicable, investigates and resolves customer inquiries
Service and contract setup / scheduling and invoicing
Maintains an organized system of filing for both hardcopy and electronic records
Ongoing monitoring and scheduling of safety training certifications for field service technician
General office administration responsibilities e.g. handling office equipment issues, building alarm/security.
Payroll entry
A/P, A/R duties
Other duties as assigned

COMPETENCY REQUIREMENTS:

Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
Communicates Effectively (verbally and in writing)
Continuous Learning (ongoing effort to learn and contribute to the learnings of others)
Customer Focus (understand the needs and perspectives of both internal and external customers)
Holds Self and Others Accountable (take personal responsibility to meet commitments)
Problem-Solving and Innovation (ability to approach problems logically and seek innovative solutions)
Teamwork and Collaboration (work cooperatively and collaboratively with others)
Values and Respects Others (encourages and supports diversity)

EDUCATION REQUIREMENTS

Post-secondary diploma/certificate in Administration, preferred
Additional courses in customer service and/or dispatching, a plus
High School diploma with some college coursework in accounting or bookkeeping

WORK EXPERIENCE REQUIREMENTS

Minimum 5 years' of previous experience in dispatching and administration
Previous experience in the HVAC industry and Service Operations, preferred

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Ability to communicate clearly and effectively both verbal and written; must be able to relate to technicians or trades personnel, customers and co-worker needs in a professional manner
A team player, committed to working in a quality environment
Excellent organizational and time-management skills; able to multi-task and work individually
Proficiency in Windows based environment with strong knowledge of Outlook, Excel and Word
Knowledge of SharePoint, Teams, and other collaboration tools are an asset.
Experience in JDE is an asset; high willingness to learn new systems

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process. Additionally, all applicants must be legally entitled to work in Canada.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.