BUILD YOUR CAREER AT BLACK & MCDONALD
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Southwest Ontario team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Customer Service Coordinator is located in Stoney Creek with a focus on supporting and facilitating the Service team. Additional responsibilities include overseeing the hourly payroll and payroll related functions. Duties and responsibilities include but are not limited to:
- Respond as 1st point of contact on the Service line.
- Dispatch technicians for service calls, maintenance work and #4’s
- Respond to client concerns promptly and escalate to Supervisor as required
- Plan and schedule all labour for maintenance agreements, projects and emergency service calls
- Develop daily, weekly, and monthly workload schedules
- Ensure agreement files are up to date with proper equipment lists and labour schedules
- Maintain vacation and trade school calendars for technicians
- Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
- Maintain accurate records on call backs, response times and other Quality Assurance elements as required
- Update and upload hourly payroll entry file on a weekly basis
- Complete other payroll related duties as required
COMPETENCY REQUIREMENTS
- Communicates Effectively
- Customer Focus
- Holds Self and Others Accountable
- Teamwork and Collaboration
EDUCATION REQUIREMENTS
- Secondary education diploma is required, though post-secondary degree is preferred
WORK EXPERIENCE REQUIREMENTS
- 3-5 years of Administration/Customer Service/Dispatch expere
SKILLS, ABILITIES AND OTHER REQUIREMENTS
Intermediate knowledge and understanding of:
- Ability to manage multiple projects in a fast paced environment
- Effective leadership skills with a strong focus on facility and business processes
- Organization and time management
Intermediate user of:
- MS Office (Word, Excel, Project)
- JD Edwards or an Oracle-based ERP system is an asset
- DSI platform is an asset
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.