ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Southwest Ontario team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Customer Service Coordinator is located in Stoney Creek and typically reports directly to the Service Division Manager. Duties and responsibilities include but are not limited to:

  • Respond as 1st point of contact on the Service line.
  • Dispatch technicians for service calls, maintenance work and #4’s
  • Respond to client concerns promptly and escalate to Supervisor as required
  • Plan and schedule all labour for maintenance agreements, projects and emergency service calls
  • Develop daily, weekly, and monthly workload schedules
  • Ensure agreement files are up to date with proper equipment lists and labour schedules
  • Maintain vacation and trade school calendars for technicians
  • Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
  • Maintain accurate records on call backs, response times and other Quality Assurance elements as required

COMPETENCY REQUIREMENTS

  • Communicates Effectively
  • Customer Focus
  • Holds Self and Others Accountable
  • Teamwork and Collaboration

EDUCATION REQUIREMENTS

  • Post-secondary education preferred

WORK EXPERIENCE REQUIREMENTS

  • 3-5 years of Administration/Customer Service experience

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Intermediate knowledge and understanding of:

  • Ability to manage multiple projects in a fast paced environment
  • Effective leadership skills with a strong focus on facility and business processes
  • Organization and time management

Intermediate user of:

  • MS Office (Word, Excel, Project)
  • JD Edwards or an Oracle-based ERP system
  • DSI platform