Reporting to the Account Manager, the Contract Administrator is an integral component to providing clients with quality solutions and service that adds value to their core business.

A positive attitude within a learning environment is essential. You’ll develop solutions related to client needs & challenges; you’ll learn to think on your feet. You’ll receive guidance but not heavy-handed micro-management from your manager. You’ll be relied upon – and trusted – to initiate process improvements that enhance the team’s output and satisfaction.

Duties and responsibilities include but are not limited to:

  • Reporting both internally and externally pertaining to contract SLAs and KPIs for key accounts
  • Procurement within the division with regards to approvals and processes related to Maintenance contracts
  • Facilitate Monthly Contract Renewals and Contract Performance Reporting
  • Reference and maintain hard and soft copies of client Maintenance Agreements
  • Assist with registration of new Vendor Management systems and facilitate transactions as needed
  • Conduct Client Feedback Surveys
  • Facilitate service agreement amendments and service agreement revisions
  • Client reporting and engagement
  • Perform monthly Gross Margin forecasting
  • Create and issue contract invoices, coordinate and issue invoice credits and cancellations
  • Investigate and provide solutions to client inquiries
  • Create vendor set up in JDE for new subcontractors
  • Provide PM schedule to subcontractor and schedule visits
  • Issue purchase order numbers to subcontractors
  • Receipt invoices and approve for payment
  • Obtain WSIB insurance certificates for subcontractors and certificate of insurance
  • Confirm and validate subcontractor services via report submissions
  • Investigate and provide solutions to subcontractor inquiries


  • 1-3 years in an administrative role is a strong asset
  • Maintains a professional demeanour at all times with fellow employees, vendors, sub-contractors and clients
  • Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
  • Embraces change and always willing to adopt new practices
  • Ability to approach problems logically, under pressure and seek innovative solutions
  • Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
  • Values and respects others, encourages and supports diversity
  • Ability to work independently with limited supervision
  • MS Office (Word, Excel, Project)
  • JD Edwards or an Oracle-based ERP system is an asset

Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our client’s mandates, the successful candidate will be required to validate full vaccination prior to hire.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.