ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager’s primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited:
- Ensuring processes and procedures are in place to ensure consistency and continuity of services.
- By example, demonstrate a leadership role is all aspects of HSE for the staff under his care.
- Leveraging and deploying the wider Black & McDonald service offering and resources.
- Establishing a governance model that gives customers direct interface with our senior management.
- Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
- Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
- Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
- Providing technical and operational guidance and support to the Facilities Manager and Project Management.
- Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
- Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
- Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
- Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
- Execute tasks and lead staff in accordance with Corporate Policy.
- Build, promote and maintain good customer and vendor relationships.
- Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
- Develop and implement quality control programs.
- Represent company on matters such as business services and union matters.
- Prepare progress reports and issue progress schedules to clients.
- Hire and supervise the activities of subcontractors and subordinate staff.
- Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.
- Provide assistance for internal or client based audits or inspections as needed.
- Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
- Provide oversight and technical guidance to direct reports, as needed.
- Provide assistance with emerging critical responses, on an as needed basis.
- Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
- Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
- Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments
COMPETENCY REQUIREMENTS
- Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
- Advanced analytical and time management skills
- Understanding of Facility Management processes and standards, either through work experience or qualifications
- Change Orientation
- Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
- Continuous Learning
- Customer Focus
- Excellent Communication Skills
- Problem Solving and Innovation
EDUCATION REQUIREMENTS
- A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset
- A trade license may be an asset
- Experience in the Facility Management industry may substitute for post-secondary education requirements
WORK EXPERIENCE REQUIREMENTS
- Minimum 3 - 5 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Able to travel within the Greater Toronto Area (GTA)
- Security clearance requirements: must be able to get reliability or secret clearance
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process