ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Alberta Region team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Reporting to the Calgary Service Division Manager, the Service Coordinator ensures that the day to day administration tasks for the Calgary Service Division are completed accurately and efficiently. Areas of responsibilities will include accounting, contract billing, service dispatch, and office administration. The Service Coordinator also acts a key contact for both field and office employees in various divisions, as well as clients and vendors; and responds to inquiries and requests in a prompt, efficient and professional manner at all times.
Duties & Responsibilities will include but not limited to:
• Adheres to all Black & McDonald service business process standards (BPS) and policies
• Responsible for service contract administration including renewals
• Prepares documentation pertaining to customer surveys, client review administration and client “EARN” visits
• Enters service contracts into JDE which include: customer and site information, routed equipment, model work orders, contract value and billing schedules
• Responsible for billing service contracts, as per billing schedule; also responsible for billing all work orders; ensures works orders match accordingly with service reports and invoices
• Dispatches and coordinates all daily service calls, project work and preventative maintenance (PM) work orders, ensuring that these are completed in a timely manner
• Manages the on-call scheduling for field service technicians
• Ongoing monitoring and scheduling of safety training certifications for field service technicians
• Responsible for sourcing/purchasing of equipment/materials for field service technicians
• Weekly time entry for field service technicians (includes running the payroll report and separating out each work order)
• Oversees fleet management for the Calgary Service Division
• Assembles invoices for mailing; processes inter-company and inter-divisional invoices as required
• Handles bank deposits, statements and collections calls
• Generates required service related reports (eg. unbilled work order, work order inquiries, service contract inquiries, service contract expiries, deferred revenue, RNV, intercompany, truck stock, truck assignment etc); reviews reports and resolves issues as identified by Finance or the Division Manager
• Issues approved customer credits in a timely manner where applicable
• Responds to customer inquiries in a timely manner; if applicable, investigates and resolves customer inquiries
• Maintains an organized system of filing for both hardcopy and electronic records
• General office administration responsibilities eg. handling office equipment issues, building alarm/security; photocopying, mailing, reception coverage, etc.
• Other duties as assigned
Competency Requirements:
· Change Orientation
· Communicates Effectively
· Continuous Learning
· Customer Focus
· Holds Self and Others Accountable
· Problem-Solving and Innovation
· Teamwork and Collaboration
· Values and Respects Others
Education and Experience:
Skills and Qualities
Assets
Additional Information
This position is based in our Calgary NE office, industrial area and requires regular in-office attendance during core hours from 8:00 AM to 4:30 PM
Black & McDonald is an equal opportunity employer that welcomes applications from individuals with disabilities. Accommodations are available upon request for candidates participating in the recruitment and selection process.