Paget, Bermuda


Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Contract Administrator is responsible for preparing, examining, analyzing, negotiating, and revising contracts that involve the purchase or sale of services/goods such as equipment, materials, supplies, or products. The incumbent interfaces with key clients to establish contracts, administer and resolve issues related to contracts.

Responsibilities include (but not limited to):

  • Handle contract administration: set up and maintain contract documentation, review contract performance and prepare regular financial reports for manager
  • Coordinate and liaise with the customer on work performed and potential impact of FM activities
  • Provide support to Accounts Receivable, Accounts Payable, Procurement and Payroll and Benefits
  • Schedule/plan all preventative maintenance tasks utilizing JDE CMMS and follow-up to ensure work is completed and inputted to JDE
  • Respond to internal and external clients’ requests, queries and complaints and/or delegate requests and dispatch technicians and sub-contractors as required
  • Prepare regular reports for customer including costs associated with contracts
  • When required, perform all duties of the help desk administrator including:
  • o Handling customer calls and dispatching technicians and sub-contractors as required
  • o Issuing purchase orders and work orders to field staff
  • o Supporting field staff and customers with general inquiries
  • o Organizing and coordinating work flow
  • o Providing feedback to customers on work related activities
  • Perform other administrative duties as required


  • In-depth knowledge of building and/or facilities maintenance and operations
  • Working knowledge of Health & Safety policies and procedures
  • Working knowledge of Bermuda Building Code and Government Planning Department policies and procedures
  • Working knowledge of Government Health & Safety legislation and regulations


  • Completion of post-secondary education (administration diploma/certificate or equivalent)


  • Three (3) to five (5) years experience in a customer-interfacing and work management position
  • Experience in posting and maintenance of financial accounts is required
  • Experience in JD Edwards software or equivalent (an asset)


  • Excellent planning, organizational and time management skills
  • Excellent customer service skills showing sensitivity to, and respect for a diverse clientele.
  • Excellent verbal and written communication skills (e.g. writing reports, policies and procedures
  • Strong interpersonal skills and ability to liaise with Executive, Management, various individuals, groups and other internal and external key business partners
  • Good computer skills, proficiency with Microsoft Office suite and other applications relevant to the job
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet tight deadlines
  • Ability to multi-task and work with minimal supervision