Black & McDonald’s Kansas City team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Dispatcher position is in Kansas City, and reports directly to the Department Supervisor. Duties and responsibilities include but are not limited to:

  • Work directly with the call centers, customers, and citizens for light out calls
  • Create work orders
  • Filing
  • Communicate with field personnel regarding repairs
  • Ensure the dispatch performance criteria of the contracts are met
  • High customer service level required
  • Monitor multiple systems for timely responses


  • Hours for the shift are every Saturday 7:00am to 7:00pm, Sunday 7:00am to 3:00pm.
  • Additional hours possible as needed to cover open shifts
  • Communicate clearly both verbally and in writing with all levels in the organization and with outside clients.
  • Must be a self-starter, able to work alone, with others and to handle multiple tasks.
  • Must be able to keep self on track while working alone
  • Experience with MS Office and Excel

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.