Black & McDonald’s Kansas City team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Dispatcher position is in Kansas City, and reports directly to the Department Supervisor. Duties and responsibilities include but are not limited to:
- Work directly with the call centers, customers, and citizens for light out calls
- Create work orders
- Filing
- Communicate with field personnel regarding repairs
- Ensure the dispatch performance criteria of the contracts are met
- High customer service level required
- Monitor multiple systems for timely responses
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Hours for the shift are every Saturday 7:00am to 7:00pm, Sunday 7:00am to 3:00pm.
- Additional hours possible as needed to cover open shifts
- Communicate clearly both verbally and in writing with all levels in the organization and with outside clients.
- Must be a self-starter, able to work alone, with others and to handle multiple tasks.
- Must be able to keep self on track while working alone
- Experience with MS Office and Excel
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.