The primary responsibility of the Service Administrator is to provide administrative support with the day to day Service Department operations providing support to our service technicians, supervisors, managers, and clients as well as assisting in maintaining a productive and efficient operation for the execution of assigned contracts within the NS FMO Division. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. The Administrator role is responsible for working within our computer based program (JD Edwards) including the opening and closing of work orders through to invoicing, purchase orders, managing work order back log and our Work in Progress (WIP) report, and general support for technicians and supervisors.

Summary of Duties:

  • Providing telephone support; dispatching, investigating and resolving clients inquiries
  • Prepare new Vendor/Customer set up request forms
  • Enter/update customer contact information
  • Weekly Time Entry-back-up as required
  • Open/Manage/Close work orders
  • Open/Manage/Close purchase orders (PO’s) including daily receipt of technician PO’s
  • Generate and issue demand work order invoices to clients
  • Manage WO Exceptions report and RNV report
  • Respond to inquiries regarding accounts payable/receivable
  • Support field staff with general inquiries
  • Work with Operations Supervisor on OPS meeting agenda
  • Prepare customer reports as required

COMPETENCY REQUIREMENTS

  • Communicates Effectively
  • Customer Focus
  • Holds Self and Others Accountable
  • Problem Solving and Innovation
  • Teamwork and Collaboration

EDUCATION REQUIREMENTS

  • Minimally 3-5 years' experience in an administration role
  • Excellent organizational skills
  • Proficient in Microsoft Office applications
  • Administration or Accounting Certificate/Diploma would be considered an asset
  • Knowledge/experience in accounts payables/receivables would be considered an asset
  • Must be detail-oriented, organized and able to multi-task
  • Excellent communication, interpersonal and customer service skills
  • Proficiency in JD Edwards software or equivalent would be considered an asset